CabeVibe Customer Support

Please check whether the chair model you purchased includes a footrest.

If you purchased the model with a footrest, please note that the chair and footrest are packaged and shipped separately. They will arrive in two different packages, which are usually delivered about one day apart.

Please allow a little additional time for the footrest package to arrive, and wait until you have received both packages before beginning assembly.

Possible causes:

1. The adjustment lever may be locked.
   Pull the lever outward to unlock it, then try adjusting the seat height again.
2. The gas lift may not be fully engaged.
   Sit gently on the chair, then slightly rock your body or shift your weight from side to side. This can help activate the gas lift.

If the chair height still cannot be adjusted after trying both methods, please contact our customer support team. We will arrange to send you a new replacement gas lift.

The armrest supports 360° rotation. It adopts an internal spring and ball positioning structure. The clicking sound occurs when the ball slides through the positioning slots during rotation.

Please kindly note this armrest is designed for free rotation and does not have an angle locking function. This is a normal structural feature instead of a defect.